Terms & Conditions

AJU JAPANESE HOTEL STATEMENT ON THE USE OF COOKIES

Welcome to Aju Japanese Hotel Statement on the Use of Cookies (“Cookie Statement”) for this web site (the “Site”). Your use of the Site is subject to this Cookie Statement, which is incorporated into the Terms & Conditions for this Site along with any specific terms and conditions set forth on the individual pages within this Site (collectively, the “Terms & Conditions”). Your use of this Site is also subject to all applicable laws and regulations, including those regarding copyright, trademark, and other intellectual property rights.

The Site offers information on properties managed, franchised, owned, licensed, or developed by affiliates of Aju Japanese Hotel. As used throughout the Site, the terms “Aju Japanese Hotel,” “the Company,” “our,” “we,” “us,” “our,” and other similar terms may refer to one or more of Aju Japanese Hotel .All of these terms are used for convenience only and are not intended as a precise designation of any of particular entity.

PLEASE READ THIS COOKIE STATEMENT CAREFULLY BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH THE SITE. BY ACCESSING THE SITE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, THIS COOKIE STATEMENT. We reserve the right to change, update, or correct any of this Cookie Statement or any information contained in the Site at any time without notice by posting an amended statement to the Site. Your continued use of the Site means that you accept and agree to the revised Cookie Statement. If you do not accept this Cookie Statement (as amended from time to time), please exit the Site immediately.

WHAT IS A COOKIE?
A cookie is a text file that contains small amounts of information that are downloaded to your computer or mobile device when you visit a web site. A cookie is then sent back to the originating web site on each subsequent visit or to another web site that recognizes that cookie. Cookies are useful because they allow a web site to recognize a user’s device. You can find more information about cookies at: www.allaboutcookies.org.

COOKIES ON THIS SITE
On the Site, cookies do several different jobs. They let you navigate between pages efficiently, remember your preferences, and generally improve your experience on the Site. They can also help to ensure that advertisements that you see online are more relevant to you and your interests.

The cookies used on this Site can be categorized in four ways: (1) cookies that are strictly necessary; (2) cookies that assist with the performance of the Site; (3) cookies that record functionality requests; and (4) targeting cookies. Each of these is further explained below.

Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies, services that you have requested, such as making a hotel reservation online, cannot be provided. These cookies do not gather information about you that could be used for marketing purposes. By using this Site, you agree that we may place these types of cookies on your device.

Performance Cookies
These cookies collect information about how you use this Site. For example, they may collect information on which pages you visit most often or if you received an error message from one of the pages on this Site. These cookies do not directly collect information that identifies you. When you provide information that identifies yourself, we may use these cookies to provide relevant information on the Site based on information that you have provided and your activities on the Site. By using this Site, you agree that we may place these types of cookies on your device.

Functionality Cookies
These cookies allow the Site to remember the choices that you make, such as your user name, language preference, or the region that you are in. The Site then uses that information to provide enhanced features. These cookies can also be used to remember changes that you have made to text size, font, and other parts of the Site that you can customize. While the information collected by these cookies is anonymous, these cookies may be able to identify you when combined with other data because they track certain ISP information for your settings. They do not gather any information about you that could be used for advertising or remembering where you have been on the Internet. When you choose to make changes to options or settings on the Site, you agree that Aju Japanese Hotel may place functionality cookies on your device. By using this Site, you agree that we may place these types of cookies on your device.

Targeting Cookies
These cookies collect several pieces of information about your browsing habits. They are usually placed by advertising networks such as Google or Doubleclick. They remember that you have visited this Site and share this information with other organizations, such as advertisers. They do this in order to provide you with targeted advertisements that are more relevant to you and your interests. Although these cookies can track your visits to sites on the Internet, the cookies themselves do not usually know who you are. Without these cookies, online advertisements that you encounter will be less relevant to you and your interests. By using this Site, you agree that we may place these types of cookies on your device.

HOW TO RESTRICT OR BLOCK COOKIES?
You can adjust the settings in your browser in order to restrict or block cookies that are set by the Site (or any other site on the Internet). Your browser may include information on how to adjust your settings.

Alternatively, you may visit www.allaboutcookies.org to obtain comprehensive general information about cookies and how to adjust the cookie settings on various browsers. This site also explains how to delete cookies from your computer. You may also opt out of certain providers’ targeting cookies by using an opt-out scheme that is provided by www.youronlinechoices.eu.

Please be aware that restricting cookies may impact the functionality of the Site.

Revised 6/2013

GLOBAL PRIVACY POLICY

1 Introduction
We use your personal information in order to fulfil our commitment to providing an unparalleled guest service experience in connection with all of your interactions with Aju Japanese Hotel (the “Purpose”). As part of that undertaking, we are committed to safeguarding the privacy of the personal information that we gather.
As one of our guests or someone else with whom we do business, you understand and agree that we collect, use and disclose your personal information in accordance with this Global Privacy Policy (this “Policy”).

2 The Application of this Policy
This Policy applies to personal information regarding guests and the other individuals with whom we do business or who visit us and to the use of that personal information in any form – whether oral, electronic or written.
This Policy gives effect to our commitment to protect your personal information and has been adopted by all of the separate and distinct legal entities that manage, operate, franchise, license, own and/or provide services to the various Aju Japanese Hotel .While this Policy is intended to describe the broadest range of our personal information processing activities globally, those processing activities may be more limited in some jurisdictions based on the restrictions of their laws. For example, the laws of a particular country may limit the types of personal information we can collect or the manner in which we process that personal information. In those instances, we adjust our internal policies and/or practices to reflect the requirements of local law.

If you are a Aju Japanese Hotel associate, please see the Global Privacy Policy for Employees or your applicable employer’s privacy policy, as this Policy does not apply to your personal information, unless collected in your capacity as a guest.

3 Types of Personal Information We Collect
The term “personal information” in this Policy refers to information that does or is capable of identifying you as an individual. The types of personal information that we process (which may vary by jurisdiction based on applicable law) include:

your name, gender, personal and work contact details, business title, date and place of birth, image, nationality, and passport and visa information;

guest stay information, including the hotels where you have stayed, dates of arrival and departure, goods and services utilised, special requests made, observations about your service preferences (including room and vacation preferences), telephone numbers dialed and faxes, texts and telephone messages received;

your credit card details, and your account details and credentials for the Aju Japanese Hotel frequent guest program and any frequent flyer or travel partner program;

any information necessary to fulfil special requests (e.g. health conditions that require specific accommodation or services);

information, feedback or content you provide regarding your marketing preferences, in surveys, sweepstakes, contests, or promotional offers, or to our websites or apps and those of third parties;

information collected whilst at a Aju Japanese Hotel through the use of closed circuit television systems, internet systems (including wireless networks that collect data about your computer, smart or mobile device, or your location), card key and other security and technology systems;

information collected whilst you access a Aju Japanese Hotel app or Aju Japanese Hotel website (we describe this in more detail in Sections 7 and 8 below);

contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g. travel agents or meeting and event planners); and in limited cases, information relating to the credit of customers.

Much of the personal information we process is information that you or someone acting on your behalf knowingly provides to us. However, in other instances, we process personal information that we are able to infer about you based on other information you provide to us or during our interactions with you, or personal information about you that we receive from a third party. This Policy also applies to the personal information about you that we receive from a third party, unless specifically covered by such third party’s privacy policy.

There may be instances in which the personal information that you provide to us or that we collect is considered Sensitive Personal Information under the privacy laws of some countries. Those laws define “Sensitive Personal Information” to mean personal information from which we can determine or infer an individual’s racial or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, membership in a trade union or professional association, physical or mental health or condition, medical treatment, genetic data, sexual life or judicial data (including information concerning the commission or alleged commission of a criminal offence). In some very rare instances, financial records may form part of Sensitive Personal Information where you are located. We only process Sensitive Personal Information in your jurisdiction if and to the extent permitted or required by applicable law.

When you agree to this Policy you are, to the extent required under your local law, granting your express and written consent to the processing of any personal information that you provide to Aju Japanese Hotel that is considered to be Sensitive Personal Information or financial information. Save to the extent required by law, you are not obliged to provide Aju Japanese Hotel with any of your Sensitive Personal Information, and should you chose not to, this will not prevent you from purchasing any products or services from Aju Japanese Hotel.

4 How We Use Personal Information
Subject to applicable laws, we may collect, use and disclose relevant portions of your personal information in order to:

provide and charge for hotel accommodation and other goods and services;

provide you with a better or more personalized level of service, including information and services from a third party (such as additional guest services at Aju Japanese Hotel local attractions and transportation options);
respond to requests for information and services, including services from a third party (such as restaurants or transportation providers);

administer the Aju Japanese Hotel frequent guest program (e.g. Aju Japanese Hotel Gold Passport®);

fulfil contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organizers or your employer) and vendors (e.g. credit card companies, airline operators and third party loyalty programs);

conduct market research, customer satisfaction and quality assurance surveys, and direct marketing and sales promotions;

provide for the safety and security of staff, guests and other visitors;

administer general record keeping;

meet legal and regulatory requirements;

test and evaluate new products and services; and process credit applications (for example in the context of Aju Japanese Hotel Residence Clubs).

Aju Japanese Hotel uses and retains your personal information for as long as is necessary to fulfil the Purpose.
5Disclosures of your Personal Information

From time to time, we may disclose your personal information. We would always make that disclosure in accordance with applicable law. In some jurisdictions, data privacy laws may require us to obtain your consent before we transfer your information from your originating country to other countries. When you agree to this Policy, you are, to the extent required and permitted under your local law, granting your consent to the transfer of your personal information to such other countries for the Purpose and to the extent stated in this section and as described in Section 4 above.

Circumstances where we might make such disclosure (in addition to those described in Section 4 above) include:

5. 1 Our Agents, Service Providers and Suppliers
Like most international hotel brands, we may outsource the processing of certain functions and/or information to third parties. We may also engage market research firms to assist us in contacting guests for the purpose of market research and quality assurance. When we do outsource the processing of your personal information to third parties or provide your personal information to third-party service providers, we oblige those third parties to protect your personal information in accordance with the terms and conditions of this Policy, with appropriate security measures.

5.2 Consumer Insights
Where we hold personal information about you, we may disclose this personal information to other companies that also hold information about you. These companies may combine the information in order to better understand your preferences and interests, thereby enabling them and us to serve you better. If your personal information is used for direct marketing purposes, you have the right to object to that by contacting us using the contact information provided under Section 12 below.

5.3 Credit Authorization
When you request credit, your personal information will be used and disclosed to appropriate third parties in accordance with applicable laws for the purpose of determining whether to grant and maintain a line of credit to you.

5.4 Business Transfers
As we continue to develop our business, we may sell hotels and other assets, or cease being the manager or franchisor of a hotel that is currently part of our portfolio. In those circumstances, we may include the personal information collected about you, or control of that personal information, as a business asset in any such transfer. Also, in the unlikely event that we, or substantially all of our assets, are acquired, personal information collected about you, or control of such information, may be one of the transferred assets.

5.5 E-Folio Program
If you are an employee or independent contractor of a company that participates in Aju Japanese Hotel E-Folio Program, and you use the corporate credit card that is provided to you by your employer (if you are an employee) or corporate client (if you are an independent contractor) to pay for your hotel bill at a Aju Japanese Hotel property, then you may benefit from Aju Japanese Hotel E-Folio Program.

Under the E-Folio Program, an extract of your bill (including the dates of your stay, your credit card details and amounts incurred at the Aju Japanese Hotel property including room charges and all incidental charges including but not limited to food, beverage and entertainment charges) will be transferred electronically by the Aju Japanese Hotel property via Aju Japanese Hotel U.S.-based information system either to Aju Japanese Hotel or to a third-party service provider located in the United States who acts on Aju Japanese Hotel behalf to compile the extract and transfer it to:

the credit card network operator, the credit card issuer and/or their respective subcontractors, who will, in turn, forward that extract to your employer or corporate client (and/or their respective subcontractors) to facilitate the processing and tracking of your travel-related expenses; or in some limited circumstances, your employer or corporate client (and/or their respective subcontractors) directly for the same purpose.

The entities that receive the extract of your bill may be located in the United States, which does not have privacy laws that specifically address in detail all uses of personal information in the same way as in other parts of the world (notably Europe, Canada, Australia, South Africa and most of South America). In order to ensure the protection of your personal information, its transfer to Aju Japanese Hotel U.S.-based information system will be governed by our binding corporate rules (where they apply to you). The third party service provider who acts on Aju Japanese Hotel behalf to compile the extract will be subject to contractual provisions meeting the requirements of Aju Japanese Hotel binding corporate rules.

Once the personal information is transferred to the credit card network operator, credit card issuer, your employer or corporate client and/or their respective subcontractors, it is no longer subject to the protections described in this Policy, but rather your own arrangements with your employer or corporate client, the relevant credit card network operator and/or the relevant card issuer.

5.6 Legal Requirements

We reserve the right to disclose any personal information we have concerning you if we are compelled to do so by a court of law or lawfully requested to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also reserve the right to retain personal information collected and to process such personal information to comply with accounting and tax rules and regulations and any specific record retention laws.

6 Centralized Data Processing Activities
Like most international businesses, we have centralized certain aspects of our data processing activities in accordance with applicable laws, which, in many instances, will result in the transfer of your personal information from one country to another. For example, if you make a reservation and/or stay at one of the Aju Japanese Hotel hotels or resorts outside of the United States, the personal information gathered in that process will be transferred to and processed in the United States, in accordance with Aju Japanese Hotel binding corporate rules (where they apply to you). The jurisdictions where that information will be processed may or may not have laws that seek to preserve the privacy of personal information. Nevertheless, whenever your personal information is transferred within the Aju Japanese Hotel companies, your personal information will be processed in accordance with the terms and conditions of this Policy and applicable laws.

7 Information We Collect When You Visit Us Online
If you access any Aju Japanese Hotel website, you may wish to know the following:

7.1 You Can Browse Without Revealing Who You Are
You can always visit our websites without logging in or otherwise revealing who you are.

7.2 Usage Information
When you visit our websites, we collect information about how you use those websites. Examples of such information include the Internet Protocol address automatically assigned to your computer each time you browse the Internet, the date and time of your visit, the pages you access and the amount of time you spend on each page, the type of Internet browser you use, your device’s operating system and the URL of any websites that you visited before and after visiting our website. That information is not linked to you as an individual unless you create a user profile, but we may keep records of the device being used.

7.3 Cookies and Other Similar Technology
We use cookie technology on our websites to allow us to evaluate and improve the functionality of our websites. Cookies by themselves cannot be used to reveal your identity. They identify your browser, but not you, to our servers when you visit our websites. For information about how Aju Japanese Hotel uses cookies, visit Aju Japanese Hotel.com.

If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. However, if you block them, you will not be able to use all of the features of our websites, including the customization features associated with creating a user profile.
Further information about cookies and other similar technology and how they work is available at allaboutcookies.org.

7.4 Social Media
Our websites may also contain plug-ins and other features that integrate third party social media platforms into our websites. You will be able to activate them manually. If you do so, the third parties who operate these platforms may be able to identify you, they may be able to determine how you use this website and they may link and store this information with your social media profile. Please consult the data protection policies of these social media platforms to understand what they will be doing with your personal data. If you activate these plug-ins and other features, you will be doing so at your own risk.

7.5 Creating a User Profile
You can create a user profile on a Aju Japanese Hotel website to, among other things, facilitate your online transactions, and to tailor your experience on our websites to your interests. This allows us to make more appropriate recommendations to you. We may use the information you provide in your user profile to populate other databases maintained by us and our service providers, as applicable. By creating a user profile, you are agreeing that we may use the personal information you provide for these purposes.
You can view, update or remove any personal information that you have provided to us for inclusion in your user profile by amending your user profile online or emailing concierge@Aju Japanese Hotel.com. If you subsequently elect to remove your user profile, we reserve the right to use any personal information previously provided by you for inclusion in your user profile for record keeping and quality assurance purposes (unless we are required by law to delete or cease to process or use your personal information). Even if you choose not to create a user profile, you can still use our websites to search for and purchase services.

7.6 Links to Other Websites
If you visit a Aju Japanese Hotel website and decide, for example, to purchase a gift certificate, make an airline reservation, rent a car, submit award request forms or apply for a job online, you may be seamlessly linked to websites maintained by third parties with whom we have contracted to provide those services. If you click on a link found on our websites or on any other website, you should always look at the location bar within your browser to determine whether you have been linked to a different website. This Policy, and our responsibility, is limited to our own information collection practices. We are not responsible for, and cannot always ensure, the information collection practices or privacy policies of other websites maintained by third parties or our service providers where you submit your personal information directly to such websites. In addition, we cannot ensure the content of the websites maintained by these third parties or our service providers, even if accessible using a link from our websites. We urge you to read the privacy and security policies of any external websites before providing any personal information while accessing those websites.

7.7 Security
Because the security of your personal information is important to us, we use Secured Socket Layer (“SSL”) software in order to encrypt the personal information that you provide to us. If your browser is SSL enabled (which most are), your transmission of personal information to us online will be encrypted. You can verify whether your personal information is transmitted using SSL encryption by confirming the symbol of a closed lock or solid key on the bottom bar of your browser window. You can also verify that your personal information will be encrypted using SSL encryption by making sure that the prefix for the web address listed for that page has changed from “http” to “https”. If you do not see the appropriate symbol and the “https” prefix, you should not assume that the personal information that you are being asked to provide will be encrypted prior to transmission.
The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions for the due protection of your rights.

7.8 Minor Children
Our websites do not sell products or services for purchase by children and we do not knowingly solicit or collect personal information from children. If you are under the age of 18 (or a minor in the jurisdiction in which you are accessing our websites), you may only use our websites with the involvement of a parent or guardian.

7.9 Targeted Advertising
Where permitted by law, we may work with other companies to show you advertisements we think you may find relevant and useful. This may include advertisements displayed on our own websites or apps, or advertisements from us displayed on other companies' websites. The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our websites or third-party websites.

8 Apps
When you download or register to use one of our apps, you may submit personal information to us such as your name, address, email address, phone number, date of birth, username, password and other registration information, financial and credit card information, personal description and/or image.
Further, when you use our apps, we may collect certain information automatically, including technical information related to your mobile device, your device’s unique identifier, your mobile network information, the type of mobile browser you use and information about the way you use the app.
Depending on the particular app you use and only after you have agreed to such collection, we may also collect information stored on your device, including contact information, friends lists, login information (where necessary to allow us to communicate with other apps at your request), photos, videos, location information or other digital content. Further details of the kinds of information we collect is set out in the privacy notice for each individual app.

9 Choice
You may always choose what personal information (if any) you wish to provide to us. However, if you choose not to provide certain details, some of your experiences with us may be affected (for example, we cannot take a reservation without a name).

If you provide us with your contact details (e.g. postal address, email address, telephone number or fax number), we may contact you to let you know about the products, services, promotions and events offered that we think you may be interested in. We may also share your personal information with carefully-selected third parties, who may communicate directly with you. In some jurisdictions, data privacy laws may require us to obtain a separate consent before we do so. You can always choose whether or not to receive any or all of these communications by contacting us as described in Section 12 below or following the “unsubscribe” instructions contained in the communications.
If you have an account with our frequent guest program (e.g. Aju Japanese Hotel Gold Passport®) we ask you to indicate your communication preferences at the time you apply for membership or when you create your user profile. We may also ask you to indicate how you would like to receive any offers, marketing and promotional information (e.g. via email or regular mail) and whether you would be willing to participate in surveys. Once you have indicated your preferences, you can always change them.

In some jurisdictions, in addition to you agreeing to this Policy, data privacy laws may require us to obtain a separate consent before we send you information that you have not specifically requested. In certain circumstances, your consent may be implied (e.g. where communications are required in order to fulfil your requests and/or where you have volunteered information for use by us). In other cases, we may seek your consent expressly in accordance with applicable laws (e.g. where the information collected is regarded to be Sensitive Personal Information under local regulations).

We will abide by any request from you not to send you direct marketing materials. When such a request is received, your contact details will be “suppressed” rather than deleted. This will ensure that your request is recorded and retained unless you provide a later consent that overrides it.

10 Updating or Accessing Your Personal Information
With some limited exceptions, you have rights to access and update personal information held about you. If you want to inquire about any personal information we may have about you, you can do so by sending us a written request by letter or email to the addresses set out in Section 12 below. Please be sure to include your full name, address and telephone number and a copy of a document evidencing your identity (such as an ID card or passport) so we can ascertain your identity and whether we have any personal information regarding you, or in case we need to contact you to obtain any additional information we may require to make that determination.
We reserve the right to charge you a fee, if permitted under applicable law, which is usually around US$20 for processing any such request. Where you make more than one request in quick succession, we may respond to your subsequent request by referring to our earlier response and only identifying any items that have changed materially.
You may request that we correct, cancel, and/or stop processing or using personal information that we hold about you. If we agree that the personal information is incorrect, or that the processing should be stopped, we will delete or correct the personal information. If we do not agree that the personal information is incorrect we will tell you that we do not agree, explain our refusal to you and record the fact that you consider that personal information to be incorrect in the relevant file(s).

11 Changes to this Policy
Just as our business changes constantly, this Policy may also change. To assist you, this Policy has an effective date set out at the end of this document.

12 Request for Access to Personal Information/Questions or Complaints
If you have any questions about this Policy, about the processing of your data described, or any concerns or complaints with regard to the administration of the Policy, or if you would like to submit a request (in the manner described in Section 10 above) for access to or deletion of the personal information that we maintain about you, please contact us by any of the following means:

by calling one of the following toll-free reservation numbers located at the Customer Service page on Aju Japanese Hotel.com;

by mail at Aju Japanese Hotel Hotels & Resorts, Attn: Consumer Affairs, 9805 Q Street, Omaha, NE 68127, United States; or
by contacting the front desk at any of our hotels.

If you are not satisfied with the response that you receive, you can escalate your concern to the Chief Privacy Officer by sending an email to privacy@Aju Japanese Hotel.com.

While this Policy alone does not create contractual rights, Aju Japanese Hotel has ensured compliance with some of its legal obligations in some countries in relation to personal information by creating a set of binding standards and policies (known in some countries as binding corporate rules), approved by a number of national privacy regulators. As a result, depending on your circumstances and location, you may be able to enforce your privacy rights using those standards or policies through that regulator or a court. If you would like to know more about these standards and policies, please contact Aju Japanese Hotel Hotels & Resorts at the address above or the Chief Privacy Officer at the email address above.

All requests for access to your personal information must be submitted in writing by letter or email. We may respond to your request by letter, email, telephone or any other suitable method.
Effective Date: July 30, 2015

In the event of any inconsistencies between the English version of this Policy and any version of this Policy in any other language, the English version shall prevail (to the fullest extent permitted under applicable law).

TERMS & CONDITIONS
Welcome to the Terms & Conditions of Use for this web site and/or mobile application (the “Site”). Your use of the Site is subject to these Terms & Conditions along with any specific terms and conditions set forth on the individual pages within the Site (collectively, the “Terms & Conditions”) and all applicable laws and regulations, including those regarding copyright, trademark, and other intellectual property rights. Your submission of information on the Site is subject to Aju Japanese Hotel Global Privacy Policy for Guests (available at privacy.Aju Japanese Hotel.com), which is hereby incorporated into these Terms & Conditions.

The Site offers information on properties managed, franchised, owned, licensed, or developed by affiliates of Aju Japanese Hotel Hotels Corporation. As used throughout the Site, the terms “Aju Japanese Hotel,” “the Company,” “our,” “we,” “us,” and other similar terms may refer to one or more of Aju Japanese Hotel Hotels Corporation, Aju Japanese Hotel Corporation, Aju Japanese Hotel International Corporation, Select Hotels Group, LLC, or one or more of their direct or indirect subsidiaries or affiliates. These terms are used for convenience only and are not intended as a precise designation of any one particular entity.

PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE DOWNLOADING, USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH THE SITE. BY ACCESSING THE SITE (and/or downloading a mobile application offered by Aju Japanese Hotel), YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE TERMS & CONDITIONS. We reserve the right to change, update, or correct any of the Terms & Conditions or any information contained in the Site at any time without notice by posting amended terms to the Site. Your continued use of the Site means that you accept and agree to the revised Terms & Conditions. If you do not accept these Terms & Conditions (as amended from time to time), please exit the Site immediately.

USE OF COOKIES
PLEASE NOTE: The Site uses various types of cookies to provide certain functionality on the Site. A cookie is a small text file that contains small amounts of information that are downloaded to your computer or mobile device when visiting a web site. These cookies are then sent back to the originating web site when you visit that site again or to another site that recognizes that cookie. For further information on the cookies that are used on Aju Japanese Hotel.com, please visit Aju Japanese Hotel Statement on the Use of Cookies (available at Cookie Statement).

LOCATION BASED SERVICES
Certain Sites may include providing you with content based on your location, including providing you with directions within a Aju Japanese Hotel hotel or resort, sending you special offers or offering you suggestions of hotel activities, services or promotions.

USE OF THE SITE

General
You may only use the services of the Site if you are at least 18 years of age and can form legally binding contracts under applicable law. The services of the Site are not intended for and should not be used by minors. Please note that additional terms and conditions may apply to reservations, purchases, transactions, uses, or activities that may occur on or through the Site. You agree to comply with these Terms & Conditions and any such applicable additional terms and conditions.

Accounts / Passwords
You are responsible for maintaining the secrecy of your passwords, log-in, and account information. You will be financially accountable for all uses of the Site by you and/or by anyone using your account information.

Reservations / Services
Aju Japanese Hotel provides the Sites solely to permit you to determine the availability of certain goods and services. You may only use the Site to make legitimate reservations or purchases for yourself and your invited guests or an individual for whom you are authorized in advance to act. Unless you have obtained prior written permission from Aju Japanese Hotel, you may not use the Site to make reservations or purchases for other purposes, including without limitation for purposes of reselling rooms or reservations, posting, marketing, advertising, or otherwise distributing rooms, reservations, or availability (including without limitation on third-party web sites), making false, fraudulent, or speculative reservations, reserving rooms in anticipation of demand, or making reservations for commercial purposes (such as reselling rooms). Reservations made in violation of these Terms & Conditions may be cancelled without notice in Aju Japanese Hotel sole discretion. Aju Japanese Hotel further reserves the right to cancel reservations without notice that are transferred in violation of these Terms & Conditions.

Credit Card Information
The storage of credit card information on the Site (if available) is entirely optional. It is not required to use the Site. Saving credit card information may help expedite your reservation process in the future. You will be solely responsible for updating any credit card information that you provide, and such information may only be maintained until the expiration date of the credit card. You acknowledge that Aju Japanese Hotel may communicate this information for the purpose of facilitating reservations or as requested by you, including through applications on any mobile devices that you utilize that provide Aju Japanese Hotel with your account information or your Aju Japanese Hotel Gold Passport credentials or if you have established a link with such devices.

Aju Japanese Hotel Right to Cancel / Errors / Mistakes
The Site may contain technical inaccuracies and typographical or other errors in connection with information displayed on the Site, including without limitation rates, fees, or availability applicable to your transaction. Aju Japanese Hotel assumes no responsibility or liability for such errors, inaccuracies, or omissions. Aju Japanese Hotel shall have the right not to honor reservations or information affected by such errors, inaccuracies, or omissions. Aju Japanese Hotel shall have the right to make changes, corrections, cancellations, and/or improvements to such information or reservations based on such information, at any time, including after confirmation of a reservation.

Promotional Information
The Site may display or provide information regarding specific programs, offers, or promotions (“Promotional Offers”). Any such Promotional Offer is subject to its specific terms, conditions and restrictions. Please refer to and read carefully the terms, conditions and restrictions of each Promotional Offer. Aju Japanese Hotel reserves the right to alter or withdraw any Promotional Offer at any time without notice. Each Promotional Offer is void where prohibited by law.

Prohibited Uses
Any commercial use of the Site is expressly prohibited unless you have obtained prior written consent from Aju Japanese Hotel. You may not use the Site to post or transmit any unlawful, infringing, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law, or for any other purpose that is unlawful or prohibited by these Terms & Conditions. You agree that you will not (a) interfere with or disrupt the Site, (b) use, place, or distribute any viruses, worms, time bombs, and/or other computer programming routines that damage, intercept, disrupt, or harm (or are intended to do any of the preceding) the Site, including the underlying software, hardware, systems, and any users of the Site or their devices, (c) use or attempt to use any robot, spider, automatic device, or automatic or manual process to monitor or copy the Site without Aju Japanese Hotel prior express written consent, or (d) use any device, software, or other instrument to monitor, copy, interfere with, or attempt to interfere with the Site, its content, or its operation without Aju Japanese Hotel prior express written consent.

Privacy & Confidentiality

Your submission of information on the Site to make a reservation or utilize any other services made available to you on the Site is subject to Aju Japanese Hotel Global Privacy Policy for Guests (available at privacy.Aju Japanese Hotel.com), which is hereby incorporated into these Terms & Conditions. Any communications such as searches, questions, comments, suggestions, requests and similar communications submitted by you to Aju Japanese Hotel are not confidential communications, and Aju Japanese Hotel shall be free to use, reproduce, publish, distribute, and disclose such communications. Aju Japanese Hotel is under no obligation to protect such communications from disclosure. Aju Japanese Hotel may use, reproduce, publish, distribute, and disclose such communications to others without limitation and without any obligations to you. Aju Japanese Hotel is also free to use for any purpose whatsoever any ideas, concept, content, techniques, or know-how in such communications without limitation and without any obligations to you.

Browsing Habits
The Site may tailor information, offers, and other content based on your browsing habits on the Site and your geographic location.

Links
The Site may contain links to other web sites on the Internet and certain actions on the Site may result in specific advertising from third parties, including information that may be displayed in other windows or in third party sites. Aju Japanese Hotel provides these links solely as a convenience to you. The inclusion of these links in no way indicates Aju Japanese Hotel endorsement, support, or approval of such sites, such site’s content, products, or services, or the operators of any such site. We undertake no obligation to review or monitor any sites linked to or from the Site. Your use of any such site is at your own risk and subject to the terms and conditions of such sites. We are not responsible for the content, products, services, or practices of third party sites. In addition, you agree not to link your site or any other third party site to the Sites without Aju Japanese Hotel express prior written consent.

Miscommunications / Lost Transactions
Aju Japanese Hotel is not responsible for communication failures, errors, difficulties, or other malfunctions or lost, stolen, or misdirected transactions, transmissions, messages, or entries on or in connection with the Site. Aju Japanese Hotel is not responsible for any incorrect information associated with any transaction or transmission on or to the Site regardless of whether such incident is the result of user error, system error, or human error.

Availability
The Site is available to anyone with Internet access. However, the Site may not be continuously available due to maintenance or repairs or due to computer or mobile device problems or crashes, disruption in Internet service or other unforeseen circumstances. The Site contains information on Aju Japanese Hotel worldwide products and services, not all of which are available in every location. A reference to a product or service on the Site does not imply that such product or service is or will be available in your location. The content of the Site, including advertising content, is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations. Each product or service is void where prohibited by law.

Aju Japanese Hotel Residence Club Disclaimer
Certain pages on the Site and certain independent sites affiliated with Aju Japanese Hotel or a Aju Japanese Hotel affiliate, including without limitation Aju Japanese Hotelresidenceclub.com, may contain information about specific projects associated with Aju Japanese Hotel Residential Group, Inc. or its affiliates. WITH RESPECT TO SUCH PAGES AND SITES, MATERIALS ON SUCH PAGES AND SITES DO NOT CONSTITUTE AN OFFER OR SOLICITATION OF ANY KIND, NOR ARE THEY INTENDED TO BE DISTRIBUTED IN OR CONSTITUTE AN OFFER IN ANY STATE OR COUNTRY IN WHICH AJU JAPANESE HOTEL RESIDENTIAL GROUP, INC. OR THE APPLICABLE DEVELOPER OF A PROJECT, HAS NOT REGISTERED TO SELL PROPERTY, IF REQUIRED.

INTELLECTUAL PROPERTY

General / Ownership
Unless expressly stated otherwise, the content included on the Site, including but not limited to text, software, photographs, images, graphics, illustrations, artwork, video, music, sound, and names, logos, trademarks and service marks, are the property of Aju Japanese Hotel or its licensors or suppliers. This content is protected by copyright, trademark and other laws. No right, title, or interest to the content is granted by your use of the Site, other than a right to review the content using a conventional Internet browser to conduct ordinary web browsing. All other uses, including making copies of any content on the Site, are strictly prohibited. You may not modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material for any purpose other than personal, non-commercial use (or legitimate activities of a travel agent or travel professional) without Aju Japanese Hotel written permission. Except for non-commercial individual private use, the downloading, reproduction, or retransmission of the Site (or any part of its content) is strictly prohibited.

Copyright
Unless otherwise noted, all content on the Site is the copyrighted property of Aju Japanese Hotel or its affiliates or licensors. All content of the Site is protected by United States copyright laws as well as the applicable laws of
other jurisdictions.

Notice and Procedures for Making Claims of Copyright Infringement
Aju Japanese Hotel respects the intellectual property rights of third parties. Aju Japanese Hotel responds to notices of alleged copyright infringement according to the Digital Millennium Copyright Act (“DMCA”) Regardless of whether or not Aju Japanese Hotel believes that it is liable for any copyright infringement for which we are provided notice, Aju Japanese Hotel response may include removing or disabling access to material claimed to be the subject of infringing activity and/or terminating an individual’s access to the Site, at Aju Japanese Hotel sole discretion and operating within the parameters of the DMCA.
If you believe that your work has been copied in a manner that constitutes copyright infringement, please contact:

Aju Japanese Hotel
with the following information:

Your name, address, telephone number and email address;
A description of the copyrighted work that you claim has been infringed;
A description of the allegedly infringing material and where it is located on the Site;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agents, or the law;
A statement by you under penalty of perjury that your notice is accurate, that you are the copyright owner or that the copyright holder has authorized you to act on its behalf; and
Your written or electronic signature attesting to the above.

If your content has been removed from the Site in response to Aju Japanese Hotel receipt of a DMCA Notification as outlined above, and you believe the removal was inappropriate, you may submit a DMCA Counter-Notification by contacting Aju Japanese Hotel at:

Aju Japanese Hotel
Your name, address, telephone number and email address;
A statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district for which jurisdiction for Aju Japanese Hotel would be appropriate, and that you will accept service of process from the person who submitted the DMCA notification or an agent of such person;

A description of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled

A statement by you under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
Your written or electronic signature attesting to the above.

GENERAL LEGAL TERMS

Right to Restrict Access
In addition to any other rights or remedies that may be available to Aju Japanese Hotel, Aju Japanese Hotel may, without any liability whatsoever, in its sole discretion terminate or restrict your access or use of the Site at any time and without notice.

Warranty Disclaimer
YOUR USE OF THE SITE IS AT YOUR OWN RISK. THE SITE IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.

Limitation of Liability
NEITHER AJU JAPANESE HOTEL NOR ANY AJU JAPANESE HOTEL PARENT NOR ANY AJU JAPANESE HOTEL SUBSIDIARY, DIVISION, AFFILIATE, AGENT, REPRESENTATIVE OR LICENSOR SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SITE OR ANY MATERIALS, OPINIONS OR RECOMMENDATIONS OF THIRD PARTIES ON THE SITE. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF AJU JAPANESE HOTEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AJU JAPANESE HOTEL LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST AJU JAPANESE HOTEL, ITS PARENT, AND ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF YOUR USE OF THE SITE OR ANY MATERIALS, OPINIONS OR RECOMMENDATIONS OF THIRD PARTIES ON THE SITE.

Jurisdiction / Governing Law / Choice of Forum
The Site is controlled and operated by Aju Japanese ******* Aju Japanese Hotel makes no representation that the content or materials on the Site are appropriate or available for use in other locations. These Terms & Conditions and any dispute arising out of or related to the Terms & Conditions or use of the Site shall be governed in all respects by and construed and enforced in accordance with the laws of ****** without regard to its conflicts of law principles. Exclusive jurisdiction over any cause of action arising out of these Terms & Conditions or your use of the Site shall be in state or federal courts located in or near *****You further agree to submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

Severability
If any part of these Terms & Conditions is unenforceable, the unenforceable part shall be construed to reflect, as nearly as possible, the original intentions of the parties. All other provisions of these Terms & Conditions shall remain in full force and effect.

No Waiver
Aju Japanese Hotel failure to insist upon or enforce strict performance of any provision of these Terms & Conditions shall not constitute a waiver of the provision. Neither a course of dealing or conduct between you and us nor any trade practices shall be deemed to modify these Terms & Conditions.

Forward Looking Statements
Certain statements and assumptions in the Site contain or are based upon “forward-looking” information and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. When we use the words “will,” may,” “anticipate,” “estimate,” “should,” “expect,” “believe,” “intend,” or similar expressions, we intend to identify forward-looking statements. Such statements are subject to numerous assumptions and uncertainties as described in our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other SEC filings which could cause our actual results to differ materially from those expressed in or implied by the content of the Site. Forward looking statements made in the Site are made only as of the date of their initial publication and we undertake no obligation to publicly update any of these forward looking statements as actual events unfold.

CONTACT
If you have any questions or concerns regarding this Site, please contact us at concierge@Aju Japanese Hotel.com. As noted in the Privacy & Confidentiality section above, any communication or material transmitted to us via the Site or Internet e-mail is transmitted on a non-confidential basis.

Cancellation & Refund Policy terms as per Aju Japanese Hotels.

All reservations are subject to availability. Reservations made on this site are considered conditional until a confirmation number is given to the guest. Hotel may, from time to time, communicate with the guests, to re-confirm the reservations and to prevent any simulated bookings.

Should the guests wish to amend or cancel any reservation made through the website, they should contact the reservation desk through E mail (gurgaon@hotelajupalace.com) or telephone (+91) 9871713242. The Hotel will not be liable should it fail to provide its products and/or services due to unavailability in such cases.

The hotel reserves the right to impose a cancellation fee in the event of a late cancellation notice or a no-show at the hotel.

Cancellation 4 days prior to day and time of arrival will be entitled to 50 % refund where as full refund would be given 01 day prior to arrival.

For No shows 100% cancellation charges shall be applicable for the whole period for total number of rooms booked.
Refunds only through cheque/bank transfer.

Notwithstanding the above general policy issued, guests shall be bound by the cancellation policies that may be issued by the hotel in its confirmation mail.